Return Policy

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Return Policy

With the principle of supremacy of customers, we will try our best to make the products that shipped to you caters to your request.

Return Policy

xuanpick only accepts a partial or complete refund for the item that has problem due to our carelessness.That means we can not warrant a refund if the problem of the item is not caused by xuanpick.

Package lost during the ordinary shipment period can be treated with full refund.

We cannot accept returns for confirmed customer sized or customer self designed products.

We can not accept returns for that the item is too heavy or too light.

We cannot accept returns on items that have been worn or damaged by improper cleaning method.

Bear in mind that the quality problem is not including color aberration for it could exist due to PC monitor display effect and weather condition,but we can declare that our products are of good quality.

You should contact us within 2 business days( from the date that the item is received) if you want to return the item back to us. You can email to emlyn@xuanpick.com or call to claim your return.A reply with the resolution is offered within 24 hours.

Till you are going to ship an item back to us, you should contact our customer support first, our customer representative will clarify for you. If we agree to refund, you need to ship the item back to us within 7 business days (from the date the item is received). We can only warrant you refund after we receive the item in good conditions as we send to you. And you should be responsible for the shipping fee.xuanpick reserves the right to issue an approximately 15% restocking fee.

If you want to cancel the order,then you have to contact us within 24 hours,Otherwise 15% fees in charge should be required.Exchange Policy

xuanpick only accepts exchange for the item that has problem. That means we can not warrant a refund if the problem of the item is not caused by xuanpick.

We cannot accept exchange for confirmed customer sized or customer self designed products.

We cannot accept exchange on items that have been worn or damaged by improper cleaning method.

Bear in mind that the quality problem is not including color aberration for it could exist due to PC monitor display effect and weather condition, but we can declare that our products are of good quality. Any uninformed returning of the item will not be credited or exchanged.

You should contact us within 2 business days( from the date that the item is received) if you want to exchange the item.Till you are going to ship an item back to us, you should contact our customer support first, our customer representative will clarify for you. If we agree to refund, you need to ship the item back to us within 7 business days (from the date the item is received). We can only exchange after we receive the item in good conditions as we send to you. And you should be responsible for the shipping fee.xuanpick has the final right to explain every term on our website.

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