xuanpick respects your privacy and takes your online safety seriously. In order to provide you with the best products, efficient customer service, and timely updates, we record a variety of information from your visit to our site. To better protect your privacy, we provide the notice below explaining our online information practices and the choices you can make about the way your information is collected and used.
xuanpick’s Privacy Policy
Thank you for accessing the website (“Site”) of xuanpick Limited (all references to “us” and “our” refer to xuanpick.com). We respect your privacy and want you to know about the policies we have in place to protect your personal information.
This Privacy Policy explains:
How we collect, use, and (under certain conditions) disclose your personal
information.
The steps we’ve taken to secure your personal information.
Your options regarding the collection, use, and disclosure of your personal
information.
This Privacy Notice applies only to this website and does not necessarily apply
to personal information we collect from you offline. Please see the section on Offline
Collection, Use & Disclosure of Information details. We are not responsible
for the content or privacy practices on any website other than xuanpick.com to
which this Site links or that links to this Site.
By visiting our Site, you accept the practices described in this Notice.
How does xuanpick.com collect information about me?
We collect information from Site users in several different
ways, with the goal of providing an efficient, meaningful, and customized
shopping experience. For example, we can use your personal information
to:
* Record and quickly bring up information you’ve given previously
* Help you quickly find information, products, and services
* Create content that is relevant to you
* Alert you of our new information, products, and services
Registration and Ordering: In
order to use certain parts of this Site or order products, all customers must
fill out an online registration form with personal information, including but
not limited to, your name, gender, shipping and billing address(es), phone
number, email address, and credit card number. In addition, we may ask for your
country of residence and/or your organization’s country of operation, so that
we can comply with applicable laws and regulations. This information is used
for billing, order processing and internal marketing as well as to communicate
with you about your order and our site.
Email
Addresses: Several locations on the Site allow
you to enter your email address for purposes including but not limited to:
registering for free promotional notices, requesting notification when new
brands or product styles arrive, or signing up for our email newsletter. In
addition, any participation in promotional contests organized by xuanpick.com
is completely voluntary and requires disclosure of contact information needed
to notify winners and award prizes. We may post the names and cities of contest
winners on our Site.
Log Files: Like most websites,
the Site server automatically recognizes the Internet URL from which you access
this Site. We may also log your Internet protocol (IP) address, Internet
service provider, and date/time stamp for system administration, order
verification, internal marketing and system troubleshooting purposes. (An IP
address may indicate the location of your computer on the Internet.)
Product Reviews: We ask for an
email address and location along with the submission of all product reviews.
Your email address will be kept private, but your location will be visible to
other users. All other personal information that you choose to submit as part
of the review will be available to other visitors to the Site.
How does xuanpick.com use cookies and other technology to collect information?
Cookies are small pieces of information that your Internet browser
stores as text files on your computer’s hard drive. Most browsers accept
cookies by default, but setting your browser to refuse cookies or remove them
from your hard drive will prevent you from using parts of this Site. xuanpick.com
uses cookies to
* speed up navigation
* track site usage
* recognize users and user access privileges
* enable selection and purchase products on this Site record your
browsing activity and purchases
This Site’s cookies do not and cannot infiltrate a user’s hard drive to gather
any confidential information.
This Site also uses web beacons (also known as clear GIF technology or
“action tags”) to:
* help deliver cookies
* track views of a web page
Any electronic image on the Site, such as an ad banner, can function as a web
beacon. We may use content or ads from third-party advertising companies that
may use cookies and web beacons to measure web page visits or amount of
products purchased.
Any information these third parties collect via cookies and web beacons is not
linked to any personal information we collect.
How does xuanpick.com use my personal information?
Internal
Use: We use your personal information to process your order and
provide you with customer service. We may use your personal information
internally to collect general information about visitors to this Site, improve
Site content and layout, improve our outreach, and market our services and
products.
Communication with You: We will
use your personal information to communicate with you about our Site and your
orders. All customers must provide an email address to allow communication with
xuanpick.com regarding orders placed. We may send you a confirmation email
after you register with us as well as service-related announcements as
necessary (for example, temporary suspension of service for maintenance.) You
may also submit your email address to request notification when we receive a
new brand, product style or product, or to sign up for our email newsletter and
special offers. You can unsubscribe or opt out of future emails at any time
(see the Opt Out/Corrections section below for more details).
Does xuanpick.com ever give out my personal information?
We sell merchandise, not information — We do not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone, except in the following specific situations:
Third-party service providers: Like
most online retailers, we sometimes use third-party service providers to
perform specific functions on our behalf. Any information disclosed to them is
solely to help in their provision of service. For example, we provide your
name, shipping address, email and phone number to partners such as DHL and UPS
in order to guarantee delivery of your orders, and we may use relevant customer
information in order to monitor the quality of the third party’s service.Similarly, we must provide your credit card number to financial services
organizations such as credit card processors and issuers in order to process
payments. We protect all submissions of your credit card number for
authorization with state-of-the-art data encryption. (More on this below in the
Data Security section.)
Legal requirement to disclose information: We
may be required to disclose information if subpoenaed, served with a court
order or requested by law-enforcement officials conducting investigations, or
if we are otherwise required by law to disclose such information. We will also
release personal information when necessary to protect our legal rights or
enforce our Terms of Use and other agreements. For example, we may share
information to reduce the risk of fraud, or to prevent fraud by users who
attempt fraud or other illegal activity on our Site.
Merger and/or sale of assets: We
do not normally sell, trade or rent personal information to other companies in the course of our business. However, it is possible that
we might acquire, merge with or be acquired by another company, or that we
might dispose of some or all of our assets, in which case your personal
information could be disclosed to another company, subject to the Privacy
Notice in effect.
Non-personally identifiable information: We
may share information that does not identify you or any user, such as the
number of daily visitors to a particular page, or the size of an order placed
on a certain date, with third parties such as advertising partners.
How does xuanpick.com secure information collected about me?
This Site incorporates physical, electronic, and administrative
procedures to safeguard the confidentiality of your personal information, such
as:
* Safeguarding all financial transactions done through this
Site with Secure Sockets Layer (“SSL”) encryption
* Granting only employees who are providing a specific
service access to your personal information
* Working only with third-party service providers who we
believe adequately secure all computer hardware.
While our business is designed with safeguarding your personal information in
mind, please remember that 100% security does not presently exist anywhere,
online or offline.
What choices do I have regarding xuanpick.com’s collection of my information?
You can choose to:
* Correct or update your personal information
* Stop receiving mail to your email address
* Disable your account to prevent any future purchases
through that account
To correct or update your personal information, log in to My Accounts and
submit a request through the online Customer Service.
To unsubscribe from emails you receive from xuanpick.com, follow the
unsubscribe link at the bottom of the email and select the option appropriate
for you.
Are children allowed to use xuanpick.com?
We respect children’s privacy. We do not knowingly or
intentionally collect personal information from children under age 13.
Elsewhere on this Site, you have represented and warranted that you are either
18 years of age or are using the Site with the supervision of a parent or
guardian.
If you are under the age of 13, please do not submit any personal information
to us, and rely on a parent or guardian to assist you when using the Site.
How does xuanpick.com use and disclose information collected from me offline?
As xuanpick.com collects most information through our Site, this
Privacy Policy applies only to online collection of personal information.
We also protect all personal information that is collected from you offline,
such as through phone calls. If we contact you by telephone regarding an order
or payment, we will ask only for the personal information needed to place your
order or resolve your issue. When we need to store information related to an
order, we enter it into our database through SSL encryption (See the Data
Security section above for more information).
This Policy does not attempt to cover all possible offline methods of
collecting or using personal information, however, we will treat any offline
collection, use, or disclosure of personal information in a manner consistent
with our online practices.
Where can I find updates to this policy?
To keep you informed of what information we collect, use, and disclose, we will post any changes or updates to this Privacy Notice on this Site and encourage you to review this Privacy Notice from time to time. Please contact us with any questions about the Privacy Notice.